What should I do if my basement backs up with sewage?

Gurnee residents are encouraged to contact the Public Works Department--before they contact a plumber--any time they experience a basement back-up. A Public Works employee will conduct an inspection to determine if the back-up is a result of a problem in the Village's main line sewer or in the private building sewer service line. If a blockage occurred in the Village's main line sewer, the Public Works Department will correct the problem, which should also relieve the basement back-up. However, if the Village's main line sewer is properly functioning, the resident will be notified that the blockage is in the private building sewer service line. The Gurnee Village Code indicates that the property owner is reponsible for maintaining the private building sewer service line from its juncture to the Village's main line sewer to the building.

By contacting Public Works first, the resident will save the cost of hiring a plumber in the event that the blockage causing the basement back-up in in the Village's main line sewer. Please contact Gurnee Public Works at (847) 599-6800 any time you experience a basement backup.