2012 Community Feedback Survey

Every other year, the Village of Gurnee conducts a Community Feedback Survey in order to gage resident satisfaction with the Village and the services it provides. This year's Community Feedback Survey was mailed to 1,500 randomly selected residents during the summer of 2012.  In total the Village received 212 responses (14.1% response rate). A 14.1% response rate is considered average for a survey of this kind and length. Based upon the survey responses received, 90% of the time the results of a survey such as this should not differ by more than 5.65%, in either direction, from what would have been obtained by surveying all residents within Gurnee.

Throughout the survey, residents are asked several questions about different Village services by considering how satisfied they are with the service being provided and as well as being asked to rank each service in a relative category by importance.  Ideally, the areas which respondents rate highest in importance would also be rated highest in satisfaction. While this is true for many services, some areas have discrepancies between average importance and satisfaction ratings.

An overview of the survey is provided in PDF format below.


Publication Type: 
Community Survey Results
Publication Date: 
January 21, 2013