9-1-1 Q & A

What is 9-1-1?

The 9-1-1 telecommunications service is established for voice reporting of emergencies by the general public, using the Universal Emergency Telephone Number.

On September 11, 1991, 9-1-1 went into effect in Gurnee. The benefits of 9-1-1 include:

  • Automatic display of the caller's telephone number and location
  • One number to remember
  • Proven reduction in loss of life
  • Coin-free dialing from pay phones
  • Improvement in response time
  • Deters "prank" calls

If you dial 9-1-1 by mistake, stay on the line and let the dispatcher know that there is no emergency so that help will not be sent to you when it may be needed by another resident. Parents should educate their children on the use of 9-1-1. It is important for children to use the number during emergencies only. Accidental 9-1-1 calls are not uncommon and are not a problem, provided you stay on the line.

If you sight a tornado, call 9-1-1 and be prepared to head for cover immediately. During inclement weather please do not call 9-1-1 for information. Storms that produce tornadoes are strong and create a heavy work load for emergency services.