If you need to make a change to your billing information, please download the Request to Change Water Bill form (pdf) and return the completed form, along with requested documentation, to:

By mail:	Water Department     Village of Gurnee     325 N. O'Plaine Road     Gurnee, IL 60031
Via email:

 

 

---

Pay Your Water Bill: By Phone

By calling (866) 220-4868, toll-free, you may pay your water bill using your Visa, MasterCard, American Express, Discover credit card or by debiting your checking account.  You must have your Account Number to pay by phone.  This service is available 24 hours per day, 7 days per week.  Please allow 2 business days for the payment to update to your account.

Pay Your Water Bill: Via the Web

By clicking this button , you may pay your water bill using your Visa, MasterCard, American Express, Discover credit card or by debiting your checking account.  You must have your Account Number to pay online.  This service is available 24 hours per day, 7 days per week.  Please allow 2 business days for the payment to update to your account.

Pay Your Water Bill: By Mail

When you receive your water bill from the Village of Gurnee and have a balance due, you also receive a return envelope.  Simply place your check, along with the remittance stub from your invoice, in the envelope and mail to:

Be sure to include your Account Number on your check and allow sufficient time for mailing and processing.  If you mail your payment directly to Village Hall, this may delay processing of your payment. 

By enrolling in the Village’s Water Bill Automatic Bank Debit program, the amount of your water bill will be deducted automatically from your checking or savings account. Participants in this payment service will continue to receive a water statement on a quarterly basis. The statement will be sent to let you know in advance the amount to be deducted from your account. On the bill due date, the water bill payment will be deducted automatically from the checking or savings account you have authorized the Village to use. There is no fee for automatic bank debiting.

In order to participate in this program, please download the form & disclosure statement and return the form and necessary information to: Water Billing, Village of Gurnee , 325 N. O'Plaine Road , Gurnee IL   60031 . 

Residents may pay their water bill by check or cash at Village Hall, 325 N. O’Plaine Road , during regular business hours.  Village Hall is open Monday to Friday, 8am to 5pm, closed on some holidays.