Communications Manager - 911 Center
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The new Communications Manager will need to be an effective communicator with demonstrated leadership skills and professionalism; be well grounded in 911 Center best practices, be a self-directed, strategic thinker who pursues excellence while providing support to the Shift Supervisors and Communications Operators.
Experience: A minimum of five (5) years of successful administrative and supervisory public safety communications experience, preferably in a consolidated agency of similar size; experience managing personnel in a unionized environment.
Education: Associate’s degree in public safety, management, or related field; Bachelor’s degree desirable but not required. Desirable certifications include but are not limited to: Emergency Medical Dispatch (EMD); NENA Emergency Number Provider; APCO Registered Public Safety Leader. Full access LEADS certification required.
Other equivalent combination of education and experience may be considered if it demonstrates the knowledge and skills necessary to perform in this position.
Starting Annual Salary: $110,000+/- depending on qualifications / experience.Full Benefits - health/dental/vision/life insurance; paid time off; pension and supplemental retirement plan options (457, Roth IRA); professional memberships / certifications / training.
The Gurnee Communications Center is a consolidated dispatch center serving the Gurnee Police and Fire Departments; Warren-Newport Fire Protection District; Newport Fire Protection District; Beach Park Fire Protection District; and City of Zion Police and Fire Departments.
The Gurnee Communications Center staff consists of the Communications Manager, 2 Shift Supervisors, 20 full time Communications Operators, and 2 part time Communications Operators.
The position of Communications Manager will focus on the day-to-day operational needs to ensure delivery of high quality, customer focused services. The Communications Manager has direct supervision of the Shift Supervisors and will be involved with coordination and supervision of day to day operations of the 911 system, development of policy and procedures, and investigating operational problems and complaints. In addition, the Communications Manager will be focused on increasing operational efficiencies, elevating the quality of service, contract administration and management, and identifying opportunities for potential growth. Duties include reporting and analysis, labor relations, budget development and administration, financial accounting, long range financial planning, training, and 911 system administration and maintenance, including Computer Aided Dispatch (CAD) software, hardware, and process. The Communications Manager works closely with the Interoperable Communications Council of Lake County and Emergency Telephone System Board (ETSB) and dispatch partner agencies.
Specific Knowledge / Skills / Abilities: A comprehensive knowledge of the principles, practices and regulations pertaining to 9-1-1 systems in a consolidated communications system. An understanding of the challenges and opportunities presented by changes in technology, regulations and policy.
Establish and maintain professional, positive working relationships with staff at all levels to enhance morale; be comfortable empowering staff, building consensus and holding individuals accountable; ensuring appropriate training programs are offered and supported.
Competency with financial management, budget administration, purchasing, and project management.