Full Time Communications Operator (911 Dispatch)
Do you enjoy being rewarded by making a difference in someone else’s life?
Do you want to be a contributing member of a public safety team every day?
Do you want to help someone today?
If you answered “yes” to any of the above questions, the Gurnee Police Department is seeking service-oriented individuals to join its team for a full time Communications Operator vacancy. Communications Operators are a vital part of the public safety team, answering and dispatching 911 calls for service, and communicating with Police Officers and Firefighter / Paramedics in the field. Communications Operators must be proficient in call taking, emergency medical dispatch, police dispatch, and fire dispatch operations. Communications Operators also assist in providing customer service to walk-in customers and over the telephone by answering the non-emergency line, and assist with Police records management.
We are looking for candidates with the following key qualities: ability to quickly learn the operation of equipment and system procedures; ability to make rapid and precise judgments in a real-time work situations; remain calm under conditions that are stressful; coordinate many different processes at once and coordinate actions in relation to the actions taken by others; adjust rapidly to changes in the tempo of work activity; use sound judgment and act decisively in emergency situations; ability to communicate effectively (rapidly, clearly, and distinctly) orally and in writing; and interpersonal skills and characteristics that reflect a service orientation and desire to treat the public with tact, courtesy, and respect.
Minimum starting rate of pay is $26.46 / hour plus benefits. Applications are available at www.gurnee.il.us; deadline for returning application materials is 3:00 p.m., Friday, January 19, 2018. Return applications to Gurnee Village Hall, 325 N. O’Plaine Road, Gurnee, IL 60031 by mail or in person.
You are invited to attend an Optional Information Meeting at the Gurnee Police Department,
100 N. O’Plaine Road, Gurnee, IL 60031 on Saturday, January 13, 2018 @ 3:00 p.m.
Attending the optional meeting is not part of the application process, but we would like to invite you to meet members of our staff, take a tour of our facility, and most importantly talk with 911 Communications Operators and Police staff. You are encouraged to participate in a ride-along with Police Officers and to participate in an observation / sit-in in the Communications Center. To schedule a ride-along or sit-in, please contact the Police Department at 847-599-7000.
US citizen / legal work authorization
HS Diploma / GED
Ability to accurately type
18+ months experience of 911 dispatching experience in police and fire/EMS
Current or previous LEADS full access certification [or equivalent state system]
The successful candidate must have the ability to obtain and maintain LEADS full access and EMD certification prior to concluding the Communications Operator training program as a condition of continued employment.
Other desirable or strongly preferred qualifications include Emergency Medical Dispatch (EMD) certification and/or bi-lingual skills.