Village facility counters and payment windows will re-open to the public on Monday, February 1st, 2021. All public serving counters were closed on November 23rd, 2020 in accordance with Tier 3 mitigations.

The Village can still be contacted at (847) 599-7500 and business transactions can be completed through the following options:

• Using the Village’s online payment system for all utility bill payments. Utility billing payment options can be located at https://eservice.gurnee.il.us/MSS/citizens/UtilityBilling/Default.aspx.
• Using the Village’s online OneStop program for fences, roof replacement, window replacement and other residential permits. If your project requires a permit, the various permits can be accessed online at https://onestop.gurnee.il.us/. A paper copy of the permit can be printed from the permitting page located at: https://www.gurnee.il.us/government/departments/community-development/building-safety/building-applications. The paper permit form can be submitted via the Village Hall drop box or via the mail to Village of Gurnee, 325 N O’Plaine Road, Gurnee, IL 60031.
• Using the Village’s service request software to update or open/close utility billing accounts, submit service requests to any department or ask any question at: https://gurneeil.govqa.us/WEBAPP/_rs/(S(3nykcctx3lf2wm3a23uh12co))/SupportHome.aspx?sSessionID=

If these options do not work for you, please place all payments in the drop box at the entrance to Village Hall.

For questions on e-services or assistance with online payments, visit the Village website at www.gurnee.il.us or call (847) 599-7500. Residents with questions on their water bill are encouraged to call (847) 599-7525 or email waterbill@village.gurnee.il.us.