Frequently Asked Questions



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Residents & Homeowners

Billing & Payments

  1. Why am I billed by North Shore Water Reclamation District?
  2. Homes located east of the tollway (I-94) receive a separate bill from North Shore Water Reclamation District (NSWRD) for sewage processing. This bill is based on your water usage -- provided by the Village to NSWRD. Property owners also pay property tax to the NSWRD for its administrative costs. Homes west of the tollway are billed Lake County Public Works Sewer fees and do not receive a NSWRD bill or pay property taxes to the NSWRD.
  3. Can I renew my business license online?
  4. Yes. For-profit businesses may renew their licenses online through E-Pay at https://www.epayillinois.com/Home/ShowSiteLandingPage/7747

    To renew not-for-profit business licenses, please fill out and return the renewal form that was mailed to you.

    To apply for a new business license, new businesses and not–for-profit organizations should print out a business license application from the Village of Gurnee’s website at http://www.gurnee.il.us/business/license/about and send the completed application to the address listed on the form.

    For more information about Business Licenses, please visit http://www.gurnee.il.us/business/license/about.

  5. Can I apply for a business license online?
  6. No. Currently, only for-profit business license renewals are eligible for online payment through E-Pay at https://www.epayillinois.com/Home/ShowSiteLandingPage/7747. To renew not-for-profit business licenses, please fill out and return the renewal form that was mailed to you.

    New businesses and not–for-profit organizations should print out a business license application from the Village of Gurnee’s website at http://www.gurnee.il.us/business/license/about and send the completed application to the address listed on the form.

    For more information about Business Licenses, please visit http://www.gurnee.il.us/business/license/about.

  7. What do I do if I need to make a change to the billing information for my water/sewer account?
  8. If you need to make a change to your billing information, please download the Request to Change Water Bill form and return the completed form, along with requested documentation, to the Water Department at the Village Hall, 325 N. O'Plaine Road, Gurnee, IL 60031.
  9. What are the current rates for water and sewage?
  10. Please visit http://www.gurnee.il.us/water/rates for the current Water & Sewer Rate information.
  11. Will a red light violation show up on my driving record?
  12. No, although a person who has accumulated 5 or more unpaid citations can have their drivers license suspended by the Illinois Secretary of State.
  13. How do I contest a red light citation?
  14. You have a right by state statute and village ordinance to appeal a citation through our administrative hearing process. Instructions are included with the citation you receive in the mail.