Paying Your Water Bill

If you need to open a water/sewer account, terminate an account, or make changes to an existing account, please visit Update Water/Sewer Account and complete water/sewer account form

Choose the most convenient option for your type of payment from the Residential list below.

Residential Water/Sewer Bill Payment Methods

  1. Pay Online
  2. Residential customers may pay their water bills online using a Visa, MasterCard, American Express, Discover credit card or a debit card.  You must have your Account Number to pay online.  This service is available 24 hours per day, 7 days per week. 

    As of November 7, 2012, residential and commercial customers now use different sites to input their account numbers for payment. If you need to pay a Commercial Water Bill, please visit Commercial Water Bill Payment Methods.

    Payment Steps

    There are 6 steps to the online payment process:

    Step 1: When you click the "Pay Your Water Bill Online Here" link below, you will be taken to the following page. Please input your account number without dashes and click continue.

    Step 2: Enter the amount you wish to pay and select the payment method. Don't forget to check the box by customer name. Click continue.

    Step 3: Enter your payment and billing information. Click continue.

    Step 4: Check the box if you agree to the terms and conditions, then click continue.

    Step 5: Review your order. If everything is correct, click "Process Payment" at the bottom of the page. NOTE: Your payment will not be processed unless you click "Process Payment."

    Step 6: Copy/print your confirmation/receipt number.Your payment is not complete until you receive a confirmation/receipt number.

    Please allow 2-3 business days for the payment to update to your account.

    PAY WATER BILL ONLINE HERE

  3. Pay by Phone
  4. Payment by Phone is available for residential customers only. To view options for paying your Commercial Water Bill, please visit Commercial Water Bill Payment Methods.

    Residents may call (866) 220-4868, toll-free, to pay their water bills using Visa, MasterCard, American Express, Discover credit card or debit card.  You must have your Account Number to pay by phone.  This service is available 24 hours per day, 7 days per week.  Please allow 2 business days for the payment to update to your account.

  5. Pay by Automatic Bank Debit
  6. Residential and business customers may enroll in the Village’s Water Bill Automatic Bank Debit program in which the amount of your water bill will be deducted automatically from your checking or savings account.

    Participants in this payment service will continue to receive a water statement on a bi-monthly basis. The statement will be sent to let you know in advance the amount to be deducted from your account. On the bill due date, the water bill payment will be deducted automatically from the checking or savings account you have authorized the Village to use. There is no fee for automatic bank debiting.

    In order to participate in this program, please download the Auto-Debit Form & Disclosure Statement and return the form and a copy of a voided check to: Water Billing, Village of Gurnee, 325 N. O'Plaine Road,  Gurnee IL  60031 or send via email.

  7. Pay by Mail
  8. Residential and commercial customers may pay their water bills via mail.

    When you receive your water bill from the Village of Gurnee and have a balance due, you also receive a return envelope.  Simply place your check, along with the remittance stub from your invoice, in the envelope and mail to:

    Village of Gurnee 
    P.O. Box 2804
    Bedford Park, IL   60499-2804

    Be sure to include your Account Number on your check and allow sufficient time for mailing and processing.  If you mail your payment directly to Village Hall, this may delay processing of your payment. 

  9. Pay via the Night Deposit Box
  10. Residents and businesses may pay their water bills by check via the night deposit box located immediately to the right of the Village Hall's main entrance, 325 N. O’Plaine Road . Enclose your check in an envelope with the remittance stub from your invoice.  Be sure to include your Account Number on your check.
  11. Pay in Person
  12. Residents and businesses may pay their water bill by check or cash at Village Hall, 325 N. O’Plaine Road, during regular business hours.  Village Hall is open Monday to Friday, 8am to 5pm, closed on some holidays.