In early 2025, the Village of Gurnee through the ETC Institute, sent surveys to a random sample of residents in the Village. The Community Survey gathered opinions and feedback from residents on characteristics, perceptions and satisfaction regarding the Village of Gurnee. The survey used a combination of questions to address topics such as general characteristics, public safety, property maintenance/code enforcement, e-services, infrastructure, communications, water, environmental concerns and quality of life. The survey results aim to shape the future of Gurnee, set priorities for the Village, and inform budget planning.

• 87% “very satisfied” and “satisfied” feeling of safety in the Neighborhood
• 81% “very satisfied” and “satisfied” feeling of safety in Gurnee
• 81% “very satisfied” and “satisfied” with customer service of Village employees
• 74% “very satisfied” and “satisfied” with Gurnee’s ability to Communicate Information
• Selected to receive the most emphasis: 1) condition of streets, pavement, and sidewalks, 2) effectiveness of Village communication with the public, and 3) police services.

• 86% rated the Village as “excellent” or “good” as a place to live
• 86% rated the Village as “excellent” or “good” as a place to raise a family
• 79% rated the overall quality of life in the Village as “excellent” or “good”
• 75% rated the overall value they receive from Village Services as “excellent” or “good”

• 93% “very satisfied” and “satisfied” with overall quality of local fire protection
• 92%  “very satisfied” and “satisfied” with how quickly fire protection responds
• 91% “very satisfied” and “satisfied” with overall quality of local police protection
• 90% “very satisfied” and “satisfied” with overall quality of emergency medical services
• 85% “very satisfied” and “satisfied” with how quickly police respond to emergencies
• Selected to receive the most emphasis: 1) overall quality of local police protection, 2) the Village’s efforts to prevent crime, and 3) overall quality of emergency medical services.

• 56% were “very satisfied” and “satisfied” enforcing codes designed to address public safety
• 54% were “very satisfied” and “satisfied” maintenance of commercial property
• 53% were “very satisfied” and “satisfied” cleanup of litter and debris on private property

• 88% were “very satisfied” and “satisfied” with snow plowing of Village streets
• 86% were “very satisfied” and “satisfied” maintenance of street signs
• 79% were “very satisfied” and “satisfied” with mowing along streets/public areas
• 77% were “very satisfied” and “satisfied” with the maintenance of parkway trees.
• Selected to receive the most emphasis: 1) Maintenance of Village streets, 2) snow plowing of Village streets, and 3) adequacy of street lighting in residential areas.

Click to view the 2025 Village of Gurnee Community Survey Findings Report.

Currently, staff is reviewing the survey results and will use the information to help improve programs, services and perceptions.  These efforts are already underway:

• Survey results indicated that 78% of respondents get news and information about Village programs, service and events from the Keeping Posted newsletter and direct mail.  As a result, starting May 1st staff has proposed increasing the frequency of the Keeping Posted mailing to every other month, compared to quarterly in the past. 
• Survey results indicated that 27% of respondents would prefer to get their information from email and 25% of respondents would prefer to get their information from the Weekly eNews. Since both of which are email, the Village plans to build out it's residential email database in an effort to better inform residents. 
• Respondents also expressed concern with Code Enforcement to address public safety, maintenance of commercial property and litter/debris on private property. Based on these concerns, the Village will be adding an additional Code Enforcement Officer to supplement current efforts. The new position is anticipated to start before May 1st.