- F.O.G. (Fats, Oils and Grease) Program
- Facts About Your Water
- Fire Hydrant Flushing Program
- Hydrant Meter Rental / Tanker Fill Station
- Orion Water Device Change Out Program
- What work is being performed? The remote water meter reader is being replaced. This device transmits the reading from your water meter back to our meter reading software.
- Why is the remote water meter reader being replaced? The current remote readers are nearing their end of life. Replacing them proactively will ensure accurate meter reading and billing in the future.
- Is there a cost for the replacement? No. There is no cost to the customer.
- Will my water bill increase? Replacing the remote water meter reader will not cause an increase in water consumption.
- Is this a “Smart Meter”? No. The device being replaced does not register consumption, it only transmits the reading from your existing water meter to the Village meter reading software.
- RPZ Backflow Testing
- Sanitary Sewer Maintenance
- Utility Locating
- Water Main Breaks
- Water Quality Report
- Water Valve Acceptance Procedure for Water Service Installation
The Utility Division currently maintains a database of all grease interceptors within the Village. This database contains the business information, maintenance, and/or repairs made to the interceptors. The Utility Division performs visual inspections of the interceptors throughout the year to ensure they are operating and functioning properly. There are well over 100 grease interceptors within the Village inventoried in the F.O.G. program.
Gurnee's water is considered moderately hard. Its hardness is approximately 8 grains per gallon or 137 milligrams per liter as CaCO3.
Water is a basic building block of life, yet we often take it for granted. Modern plumbing brings water to our homes and businesses, often giving the impression that we have an endless supply of water. However, the amount of water on the planet is actually finite. Approximately 3% of the earth’s water supply is fresh but less than one third of 1% is available for human use!
Is Your Water Safe to Drink?
A number of newspaper articles and television news programs claim that the water industry does not adequately safeguard local water supplies. Although most of the water industry has an aggressive program of self-monitoring for contaminants, many of the nation's smaller water producers do not have the resources to test for all known contaminants.
Gurnee residents are fortunate, Gurnee's water is produced by the Central Lake County Joint Action Water Agency. The Agency has a state-of-the-art treatment facility in Lake Bluff that uses the latest technologies for water treatment. The Agency also has an on-site laboratory that routinely and frequently tests water quality.
If you are interested in seeing an analysis of the treated water that the Agency produces, call (847) 295-7788 to obtain a copy. A detailed report will be sent at no charge.
Quality Control at CLCJAWA
The Central Lake County Joint Action Water Agency is dedicated to one primary goal: to produce consistently safe, high quality water; water that is free of bacterial and chemical contamination. The Agency meets this goal by setting its standards very high -- much higher than is required by current state or federal regulations. Its standard for water clarity is more than five times better than what the State requires, and the Agency routinely produces water more than ten times clearer than required.
An aggressive water monitoring program is only one of the safeguards the Agency uses to insure high quality water. A state-of-the-art treatment process is a critical factor, as well, and consists of multiple barriers to protect you from any contaminants that could exist in either the source water or the treated or "finished" water.
As a primary barrier, the Agency uses ozone, a very powerful disinfectant and oxidant, which destroys most disease-causing bacteria and breaks down any chemical compounds in the source water. The second barrier is filtration, which removes any remaining bacteria or chemical compounds that may have survived the initial ozone barrier. The granular activated carbon used as a filter media has been found to be very effective in removing small particles in the water and, in combination with ozone, also has the very beneficial effect of removing taste and odor problems. Finally, chlorine is added to the finished water to act as an additional barrier, providing protection as the water travels through the pipelines to your home or place of business. We are very fortunate to have Lake Michigan as our source of water. It provides a reliable, easily treated water source, that is of the highest quality of any of the Great Lakes.
Tours at the Paul M. Neal Water Treatment Facility
Public tour days are held at the Agency's Water Treatment Facility, 200 Rockland Road, Lake Bluff at 1:00 p.m. on the last Thursday of each month, and at 10:00 a.m. on the last Saturday of each month. Call (847) 295-7788 to confirm the date and time you plan to tour the facility. Everyone is welcome, and there is no charge.
Special tours can be arranged for interested groups. The Agency will make every effort to customize the tour to meet your groups needs.
Winter Water Changes
Because the system uses Lake Michigan as its source, you may see some seasonal changes in the water you receive. The most obvious is temperature.
During the summer, tap water will usually be 55º F or above; whereas during the winter, temperatures will range between 35º F and 45º F. The colder winter water temperature can sometimes produce a cloudy or milky appearance. In most instances, this cloudiness does not indicate any problem with the quality of the water, but is actually air or dissolved oxygen. Air stays suspended in cold water for longer periods of time. If cloudiness remains after the water stands for several minutes,contact the Gurnee Water Department at (847) 599-6800.
Another winter phenomenon that can be encountered is icing on or in Lake Michigan that obstructs the intake pipeline, causing a temporary reduction in the volume of water that can be withdrawn from the Lake.
Most instances of icing last only a few hours and do not affect the Agency's ability to meet the requirements of all of its member communities. The Village maintains its well pumping equipment as a backup water source. The Agency works closely with the Village's Water Department to minimize any interruption of service.
The procedure for flushing hydrants involves opening one of the three ports of the hydrant and allowing the water to flow wide open for one (1) minute. For the hydrant to operate properly, crews check for ease of opening and closing, ensures that water flow stops when the hydrant is shut down, and if any water remaining in the barrel drains down below ground level into surrounding soil. If a hydrant does not perform all of these functions, the hydrant must be repaired. Hard turning or inoperable fire hydrants can be a serious problem for the Fire Department during emergency situations and any leaks within the hydrant can be a source of water loss and a major cause for hydrant freeze up during the winter months.
Two methods for obtaining large volumes of water are available:
Tanker Fill: This method is ideal for those who have their own tanks or tanker trucks and need to move the water to various locations. To request permission to fill a tanker at our Public Works Department, please fill out the Tanker Fill application form and return to the Public Works Department.
Hydrant Meter Rental: This method allows you to obtain water from fire hydrants for construction and/or building projects. Two hydrant meters are available for rental:
1” hydrant meter is utilized for garden hose applications such as masonry work, power washing, general construction, and landscape watering; 3” hydrant meters fit connections for utilizing fire hoses, which are primarily used for filling large tanks or tankers that need volume. Large volume fill is allowed if the tanks or tankers have the proper backflow prevention device installed on the unit. Prior to contractors obtaining water, all tanks or tankers must be inspected by a Public Works employee for verification. If the tank or tanker does not meet these requirements, the only option to obtain water would be using the tanker fill at the Public Works facility. Please fill out the Hydrant Meter Rental application and return to the Public Works Department.
Contractors obtaining water from the Public Works facility for the first time must check in at Public Works to set up an account and to receive directions for the fill site. A Public Works employee will meet the contractor at the fill site to explain the process for filling and how to properly fill out the required paperwork.
The new Orion devices will communicate water data in real-time via a cellular network. This will allow residents to get live updates on their water consumption and identify any leaks or spikes in usage.
The change out will occur over a four-year program. Almost all current Orion devices are located on the exterior of homes. Change out in those situations will not require appointments. Staff will work through a neighborhood one house at a time to remove the old Orion and install the new one. If an Orion device is located inside or if there are issues prohibiting an exterior change out, the resident will be notified by a door tag of the need to set up a time when we can enter the home.
During the change out, water service will not be disrupted. Employees will have Village identification, including bright yellow vests and identification badges. Staff will knock on doors prior to beginning work to keep residents informed.
In the near future, residents will be able to set up an online account or download the EyeOnWater app to monitor their water usage and/or set thresholds for text or email alerts. More information about the EyeOnWater app will be communicated to residents once the service becomes available.
Change Out Program FAQs:
Please be advised that the Village has contracted with Backflow Solutions Inc. (BSI) to administer our Cross-Connection Control / Backflow tracking program. As of September 1, 2013, all test reports must be submitted via BSI Online at www.bsionlinetracking.com. Please contact BSI at 800-414-4990 or email@example.com with any questions.
Thank you for your assistance with ensuring the safety of Gurnee's drinking water.
Sanitary sewage treatment is provided by the North Shore Water Reclamation District at its Gurnee facility.
In order to perform this service, Public Works utilizes the latest underground piping locating equipment, a user-friendly interactive online mapping system, and a specialized software program.
Public Works employees are available to respond to any J.U.L.I.E. locate request during normal business hours and for all after hour emergency locate requests 24 hours a day, 7 days a week, and 365 days a year. The employees respond to all emergency locate requests from a natural gas leak to a late night water or sewer repair. Public Works makes every effort to accurately dispatch, locate, and document each and every J.U.L.I.E. locate request.
For more information on the J.U.L.I.E. service, please visit their website: www.illinois1call.com.
Once it is determined that there is a leak or break in a water main, Public Works personnel call and process a J.U.L.I.E (Joint Utility Locating Information for Excavators) request for the repair. This informs the utility companies in the area such as gas, electric, telephone, and other underground utilities that an excavation will occur and their respective utilities need to be marked. Once a crew is assembled, the employees ready the necessary tools and equipment to repair the leak or break on the water main. Employees utilize map books which depict water main size, service connections, and past main break repairs for reference on the water main. A traffic control plan must be developed and set up if a road closure or a detour of traffic is needed for the job site.
Once the water main is excavated, the crew makes a decision whether to shut the water off or not. If the main needs to be shut off, notification is made to all affected residences and/or businesses in person that the water main needs to be shut off and why. If no contact is made, a card is left indicating the date and time of the shut down. In the cases of small leaks, the crew can make the repairs with the water on. Crews make every effort to turn the water back on as soon as possible. Most water main breaks require a clamp that incorporates a rubberized membrane with a bolted, stainless steel outer sheath that pulls the membrane tightly around the pipe and over the leak. The clamps are stronger than the actual water main pipe and make a permanent repair.
After the clamp is secured, the water main is flushed to ensure that any foreign material from the repair is removed. This is achieved by opening the closest hydrant to the repair site and allowing the water to flow for at least one minute. The hydrant is then shut down and the repair is inspected for any leaks. If the repair has been successful, the excavation can be backfilled utilizing sand around the repair and topping the excavation with gravel up to the surface. If concrete or asphalt has been removed, a temporary repair will be made using an asphalt cold patch until a more permanent repair can be made.
If you notice what you think to be a main break, please contact the Public Works Department at 847-599-6800 during the hours of 7:00 a.m. and 3:00 p.m. Monday thru Friday or the Police Department at 847-599-7000 after these hours.
This is your annual water quality report for the period of January 1 through December 31, 2016. Each year the Village issues this report to provide you information about the quality of our drinking water, the source of our water, how it is treated, and the regulated compounds it contains. These reports are issued in compliance with the Safe Drinking Water Act.
For more detailed information about our water's quality, including test results for unregulated compounds, contact Melissa Olenick at CLCJAWA at 847-295-7788, Brett Fritzler at Gurnee Public Works at 847-599-6800, or visit the CLCJAWA website at www.clcjawa.com.
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2020 Water Quality Report
2019 Water Quality Report
2018 Water Quality Report
2017 Water Quality Report
2016 Water Quality Report
Learn more about the Water Valve Acceptance Procedure Document.