Employment with the Village of Gurnee


The Village of Gurnee is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding employment. The Village encourages qualified candidates who share our commitment to diversity and non-discrimination to apply for available positions.

Full-time employees that are not part of the Police or Fire pensions become members of the Illinois Municipal Retirement Fund (IMRF), a link to their website is posted here

Applicants for employment can view the FMLA poster here.

Applications are accepted only in response to posted vacancies. If there is a position you would like to apply for, please review the job advertisement and follow the application instructions. Unless otherwise indicated, the qualifications listed are guidelines. Other combinations of education and experience, which could provide the necessary knowledge, skills, and abilities to perform in the job position, may be considered at the Village's discretion when appropriate. Please note during high volume recruitments, Village staff may contact only candidates under consideration for a position. Questions? Email the Human Resources Department.

Current Openings

911 Emergency Communications Operator - Full Time (2024)


The Gurnee Police Communications Center provides 24 hour emergency and non-emergency communications support for multiple agencies / communities.


Click Here to Apply - applications accepted on an ongoing basis. 

This position requires additional testing to continue in the process.  Candidates eligible to participate in testing will be selected and notified by email with an invitation link to complete the testing process. 

Not all candidates will be invited to participate in testing.  Candidates not receiving a testing invitation within 60 days after date of application submission are not under consideration for the position of Communications Operator. 

Qualifications include but are not limited to:

  • Current or recent experience in any of the following areas:  police and/or Fire/EMS Emergency dispatch; security or security dispatch; emergency medical experience; military dispatch; or other closely related field
  • Ability to accurately type at least 25+ wpm
  • Education, certification, or completion of a college level training program in emergency dispatch, criminal justice or related field helpful but not required 
  • Bilingual skills (desirable but not required)

Key qualities for joining our team: 

  • a service orientation and desire to treat the public with tact, courtesy, and respect
  • ability to learn quickly and a desire to be challenged
  • remain calm under conditions that are stressful
  • ability to thrive in a work environment that rapidly changes in the tempo of work activity
  • ability to use sound judgment and act rapidly and decisively in emergency situations
  • communicate effectively orally and in writing

What you can expect:

  • starting pay:  $31.45 / hour ($65,414/annual); experienced 911 dispatch candidates rate DOQ/E
  • answering 911 calls for assistance – police, fire, emergency medical/rescue
  • working with first responders in the field to transmit vital information
  • using Emergency Medical Dispatch protocol to provide assistance
  • using computer aided dispatch to log calls and information
  • work in a fast paced, multi-task oriented role
  • 12 hour shifts
  • benefits - paid time off - vacation, holiday, personal time; paid sick leave and sick leave incentive programs; health / dental / vision / life insurance plans; retirement savings options

The Gurnee, IL Police Communications Center provides 24 hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including:  Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department.  The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.

If selected for the position, post-offer contingencies include a background check, medical examinations and drug screen. Position may close without further notice. 


Minimum Qualifications: