911 Emergency Communications Operator - Full Time (2024)
Click Here to Apply - application accepted on an ongoing basis.
This position requires additional testing to continue in the process. Candidates eligible to participate in testing will be selected and notified by email with an invitation link to complete the testing process. This process will begin in January 2024.
Not all candidates will be invited to participate in testing. Candidates not receiving a testing invitation within 60 days after date of application submission are not under consideration for the position of Communications Operator.
Qualifications include but are not limited to:
- Current or recent experience in any of the following areas: police and/or Fire/EMS Emergency dispatch; security or security dispatch; emergency medical experience; military dispatch; or other closely related field
- Ability to accurately type at least 25+ wpm
- Education, certification, or completion of a college level training program in emergency dispatch, criminal justice or related field helpful but not required
- Bilingual skills (desirable but not required)
Key qualities for joining our team:
- a service orientation and desire to treat the public with tact, courtesy, and respect
- ability to learn quickly and a desire to be challenged
- remain calm under conditions that are stressful
- ability to thrive in a work environment that rapidly changes in the tempo of work activity
- ability to use sound judgment and act rapidly and decisively in emergency situations
- communicate effectively orally and in writing
What you can expect:
- starting pay: $31.45 / hour ($65,414/annual); experienced 911 dispatch candidates rate DOQ/E
- answering 911 calls for assistance – police, fire, emergency medical/rescue
- working with first responders in the field to transmit vital information
- using Emergency Medical Dispatch protocol to provide assistance
- using computer aided dispatch to log calls and information
- work in a fast paced, multi-task oriented role
- 12 hour shifts
- benefits - paid time off - vacation, holiday, personal time; paid sick leave and sick leave incentive programs; health / dental / vision / life insurance plans; retirement savings options
The Gurnee, IL Police Communications Center provides 24 hour emergency and non-emergency communications support as a consolidated communication center for multiple agencies including: Gurnee Police; Gurnee Fire; Zion Police; Zion Fire; Newport Fire Protection District; and Beach Park Fire Department. The Gurnee Police Communications Center responds to over 145,000 emergency and non-emergency telephone calls per year and dispatches over 100,000 police calls and 14,000 Fire/EMS calls annually.
If selected for the position, post-offer contingencies include a background check, medical examinations and drug screen. Position may close without further notice.